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Orders being returned are only accepted within the first 7 days of receiving the product.
We will only accept unused and unopened products when regarding a product return.
Products must be in undamaged, and resalable condition.
DreamPond carries a 15% restocking fee upon orders being returned to us within the first 7-day period of you receiving the product.
Insurance and shipping charges are non-refundable.
Fish food, filter media, water treatment, and medication are completely exempted from being returned. All sales on these related products are final.
SPECIAL ORDERS, there is no return policy for special orders.
In Order for your return process to go through smoothly we require that you call us to receive your RMA order number, in order for you to track the return process on your order return.
Products being returned must be thoroughly marked as return with RMA on the boxes used for the return.