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KOI POND & WATER GARDEN
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If you are not satisfied with your purchase, you can return it to us with 15 days without processing fee.
Please contact us to obtain an RA (return authorization) number. Returns without an RA will not be accepted.
Items return within 15 days can be refunded to original payment source.
We do not accept return for drop ship.
Items can not be returned
Fish food, filter media, water treatment, and medication are completely exempted from being returned. All sales on these related products are final.
In the event that your shipment arrives damaged, please contact us AS SOON AS POSSIBLE. We will do everything we can to get a replacement sent out as soon as possible.
Any order may be cancelled, except special orders and custom equipment, without penalty prior to shipping. If an order is canceled after it’s shipped or delivery is refused, we will refund the price of the product minus all applicable shipping fees (including return shipping fees and additional carrier charges).
If the carrier is unable to deliver the package re-delivery can be re-attempted or the order can be cancelled. In either case we will charge for all applicable shipping fees.